Refund policy
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Necesita Tequila Refund & Return Policy
At Necesita Tequila, we believe tequila solves problems—not creates them. But if something goes wrong with your order, we’re here to make it right.
Returns & Refunds
Due to alcohol regulations, we cannot accept returns of tequila once it has left our facility. Please contact the retailer related to issues with your order.
Damaged or Incorrect Merchandise Orders (excluding tequila)
If your product arrives damaged or incorrect, please follow these steps:
- Take a photo of the damaged or incorrect item(s), including packaging.
- Contact us within 48 hours of delivery at info@necesitatequila.com with your order number and photos.
- Our team will review your request and determine the best resolution (replacement, refund, or credit).
Please note: Minor cosmetic imperfections (such as scuffs on the label or slight denting of the box) that do not affect the products look or quality are not considered damage.
Lost or Stolen Packages
Once your order is shipped, you will receive tracking details. If the package is marked as “delivered” but is missing, we recommend:
- Checking with neighbors or building management
- Contacting the carrier to initiate a claim
- If theft is suspected, filing a report with local authorities
While we are not responsible for lost or stolen packages, we will work with you and the carrier to assist in resolving the issue.
Cancellations & Order Changes
- Orders cannot be canceled or modified after purchase.
- We are not responsible for orders shipped to incorrect addresses provided at checkout.
Non-Refundable Items
We are unable to issue refunds for:
- Opened or consumed bottles.
- Orders placed with incorrect shipping details provided by the customer.
- Delays caused by carriers, weather, or other unforeseen circumstances.
- Packages that were refused or returned due to an inability to receive the delivery.
Shipping Fees & Restocking Charges
- Refunds exclude shipping fees, which are non-refundable once the order has shipped.
- If an order is undeliverable due to an incorrect address or refusal upon delivery, a restocking fee of 20% may apply before issuing any refund.
Legal Disclaimers
- You must be 21 years or older to purchase from Necesita Tequila.
- Someone 21+ must be present to sign for the delivery. If delivery is unsuccessful after multiple attempts, the package may be returned, and a restocking fee will apply.
- We comply with all state and federal alcohol shipping laws. If your state restricts alcohol deliveries, we may not be able to fulfill your order.
Need Assistance?
We want your experience with Necesita Tequila to be as smooth as our Cristalino. If you have any issues, reach out to us at info@necesitatequila.com. We’re happy to help—because life’s too short for bad tequila (or bad service).